Frequently Asked Questions
WHAT SETS FORMS DIRECT APART FROM OTHER ONLINE PRINTERS?
Most online printers offer very narrow, limited print specifications when it comes to NCR products - forcing you, the customer, to modify your needs to match their offering. Not us. ALL we do is forms! And we know our stuff. Through our Custom Quote calculators you can build a form to the EXACT specifications you need - and we'll help you design it, for no additional charge!
DO YOU SELL OTHER STOCK BESIDES NCR PAPER?
Yes. While all of our templates & pricing calculators are defaulted to NCR paper stock, we can also print forms on rigid card stock (65 lb.) or basic bond paper (20 lb.) with many great features - such as numbering and padding. Visit our Card Stock products tab or contact our Support Team to learn more.
CAN THE TEMPLATES BE MODIFIED?
Absolutely! You can order our templates exactly as they are, or we can modify them to better fit the specific needs of you and your company. Simply specify your requested changes in our provided "Special Instructions" box and we'll make the edits during the proofing process.
DO YOU CHARGE EXTRA FOR CUSTOMIZATION?
Nope! Any graphic design work required for your order is 100% included in your purchase price. After we receive your Order Confirmation we work directly with you over email to ensure your form is exactly what you want before we proceed to printing it. You can even submit a hand-drawn mockup through our Custom Quote page and we'll build the entire thing from scratch - FREE of charge! We love building functional forms for our customers!
HOW LONG DOES AN ORDER TAKE - START TO FINISH?
We are usually able to provide a form proof for your approval within 1-2 business days upon receipt of your order. Once approved, production takes approximately 4-5 business days for digitally printed product or 7-8 business days for offset printed product. We ship Canada-wide via Purolator from our Alberta-based production facility. If you are in need of rush service, make note in your order's Special Instructions and we'll do our best to accommodate your schedule.
DO I HAVE TO PAY FOR SHIPPING?
Heck no! We ship across Canada for FREE. Whether its a couple of small receipt books or a couple of loaded pallets full of oilfield work tickets - we always pay the freight and do our best to get it to you fast!
DO YOU SHIP OUTSIDE OF CANADA?
No, we only ship to Canadian customers.
CAN I TALK TO SOMEONE ABOUT MY ORDER?
You sure can. Our Support Team is on hand Monday through Friday from 8:30 am to 4:30 pm (MST) to assist you with anything you need. We KNOW forms and would be happy to help you navigate our site - or even carry out an order over the phone.
HOW DO I REORDER?
You can reorder your form directly through the website. Simply log into your account and hit the "reorder" button in your order history. Your order history features all of your previous orders and their exact specifications. Of course, you are always welcome to reach out to our Support Team - either via email or phone - to process reorders as well.
REFUNDS & RETURNS
We are fully dedicated to customer care and strive for 100% client satisfaction in every step of your purchasing experience. If you are not completely satisfied with the quality of your finished product, please notify us within 7 days of product receipt. Our Customer Support / Quality Assurance team will review your concerns, and should the product be deemed defective (we reserve the right to ask for product return or photographic proof), a store credit for the full amount of your purchase will be issued towards a re-print of the product. Refunds will ONLY be issued for physical print defects. Forms Direct will not be responsible for any errors or omissions found in the form artwork post production, as all artwork is approved by the client during the proofing process. We never proceed to print without written approval (via email) of the proof from the client. As all Forms Direct product is custom-made to our client's specifications, returns of any kind will not be accepted.